Refund policy

Due to the current COVID-19 pandemic, until further notice we are temporarily suspending our return and exchange on all Apparel (clothing, shoes, and accessories). 

You can always contact us for any return question at desiresofluxury@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like Sleep Wear, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

WE ARE NOT ACCEPTING EXCHANGES. PLEASE BE SURE YOU SELECT THE CORRECT SIZE FOR EACH INDIVIDUAL ITEM BY CHECKING THE SIZE CHART FOR EACH ITEM AS SIZING VARY BY THE ITEM.

Refunds

WE ARE NOT REFUNDING ORDERS. PLEASE BE SURE YOU SELECT THE STYLE DESIRED FOR EACH ITEM AND CORRECT SIZE FOR EACH INDIVIDUAL ITEM BY CHECKING THE SIZE CHART FOR EACH ITEM AS SIZING VARY BY THE ITEM.